Worthing Medical Group

Worthing Medical Group 2024-04-24 Person 3 5 0

It is not easy getting to see a doctor, inevitably you are told you will get a call back and then told call backs are full up that day, so you have to wait until next day, which is not good when you are in pain and want to discuss with the doctor immediately. The 111 service is useless and gives out wrong information about A&E and when you visit A&E because you are told to go there, you wait hours to be seen.

Make sure everyone gives out same information. When I signed up with Surgery on moving to Worthing, I needed to receive Ulcer Care and the receptionist told me this was not provided at the surgery and I would need to go to the hospital for this treatment, so I had to stay with nurses out of area who had been caring for me. I have recently had a need to have emergency care and my nurses could not help me, so I had to keep going to A&E which was stressful in itself. I eventually made contact with my surgery to try and chase up an appointment and was told I would be seeing a nurse, who apparently deals in ulcer care and am now under their care. Why wasn't I told this when I first enquired, it would have saved me a lot of travelling over the past months and continuity of care could have been carried out!

Worthing Medical Group 2024-04-24 Person 4 5 0

I’m genuinely happy with the service I see the gradual improvement.

More available appointments with the nurses

Worthing Medical Group 2024-04-24 Person 4 5 0

I use the online system. Was called within a few hours and given an appointment. Booking by phone can take a while.

Nothing on thus occasion.

Worthing Medical Group 2024-04-24 Person 5 5 0

Ever since I’ve been diagnosed with cancer every single person from reception, nurses and GP’s have been fantastic. Nothing ever a problem, always had call backs on time and seen promptly when needed to be.

I don’t see how you could improve on my experience to be honest.

Worthing Medical Group 2024-04-02 Person 4 5 0

So as for being involved enough I had been experiencing problems for years with my knee and back and requested that I should have an MRI scan to determine what the issues were. I had been wanting this for years but have only just managed to get one as my problems and issues are now affecting my work. So more could have been done to listen to my needs. Appointments are nor that easy eve when you call at 8am sometimes depending on rhe nature of your issue you don't get a call back until next day. I fully understand how busy docs can get and setbacks during the day do happen after all docs are auperbeongs but still only human and have a lot to deal with so I'm understanding but the rating speaks for itself. Doctors themselves are especially friendly special mentions to doctor Bannerman and doctor Malone who have listened to me and acted upon my requests. Michelle the nurse is amazing I love seeing her for blood tests as a guy who doesn't like them being sone, she always makes me feel at ease and I never feel the needle going in absolute diamond she is.

Listening more to my physical issues that's now affecting me at work.